Business Intelligence and CRM Administrator

Your Role

Business Intelligence (mPower):

• Run, update and assist in developing and maintaining BI dashboards and reports.
• Support data extraction, transformation, and loading (ETL) processes.
• Ensure data quality through validation and cleansing routines.
• Collaborate with business users to understand reporting needs.
• Use SQL and other query languages to manipulate and analyse datasets.

CRM Development (CRM):

• Assist with day-to-day maintenance of the CRM system (user accounts, permissions, data updates) Provide support for user queries and issues.
• Develop CRM features based on user requirements.
• Deliver user training and onboarding to the group where required.
• Monitor data integrity and user adoption.
• Support email campaign setup and execution.
• Manage data uploads into the CRM system.
• Maintain and enhance automated workflows.
• Support ongoing data cleansing.
• Development & Continuous Improvement
• Assist in small scale enhancements to CRM or BI solutions.
• Participate in testing and implementation of system changes.
• Contribute ideas to improve processes and reporting efficiency.

General IT Support:

• Assist the Group IT team with day-to-day operational tasks.
• Provide technical support across departments as needed.
• Participate in system upgrades, testing, and documentation

Your Profile

• Strong interest in data analytics and CRM systems.
• Basic knowledge of SQL and data manipulation.
• Good problem-solving and communication skills.
• Ability to work collaboratively in a team environment.
• Willingness to learn and adapt to new technologies.
• Knowledge of Microsoft office products.
• Attention to details and ability to follow processes.
• Previous exposure to CRM platform
• Familiarity with reporting / BI Tools
• Experience of working with business or customer data.

What we offer

• Company pension 5% contribution
• Organisational social gatherings
• Life assurance
• 25 days holiday