Supply Chain Manager – UK Operations

Duties will include:

Core Accountabilities

• End-to-end ownership of warehouse, inbound, distribution, and stock control
• Delivery of agreed KPIs (service, cost, inventory, safety)
• Full accountability for stock integrity and audit compliance
• Leadership and performance management of supply chain teams
• Execution of continuous improvement and cost reduction initiatives

Key Deliverables

• Stable, controlled, and efficient supply chain operation
• Accurate, auditable inventory with zero material discrepancies
• Consistent achievement of service and operational KPIs
• Strong governance, discipline, and accountability across teams

Key Responsibilities

Operational Execution

• Deliver daily, weekly, and monthly operational targets
• Ensure adherence to SOPs and standard processes
• Manage capacity, labour, and workflow efficiency
• Own peak planning and risk mitigation

Stock Control & Audit

• Maintain >99% inventory accuracy
• Ensure 100% completion of cycle counts and audits
• Eliminate root causes of stock discrepancies
• Control stock loss and write-offs

Performance Management

• Set clear KPIs and expectations across all teams
• Conduct regular performance reviews and corrective actions
• Address underperformance and enforce accountability

Customer Service Delivery

• Deliver OTIF >95%
• Ensure order accuracy >99.5%
• Align operational capability with customer commitments
Continuous Improvement
• Deliver measurable improvements in productivity and cost
• Implement Lean/process standardisation initiatives
• Use data and reporting to drive decisions

Financial Control

• Operate within budget
• Reduce cost per order / cost to serve
• Improve inventory turns and working capital

Healthy, safety & Compliance

• Maintain full HSE compliance
• Deliver zero lost-time incidents (LTI)
• Ensure risk assessments and controls are in place

Systems & reporting

• Ensure ERP/WMS data accuracy and usage
• Deliver weekly/monthly performance reporting
• Escalate risks and implement corrective actions

Key KPIs

• OTIF: >95%
• Stock Accuracy: >99%
• Order Accuracy: >99.5%
• Inventory Turns / DOH (Days of inventory On Hand)
• DOH: Target aligned to business plan
• Cost per Order / Unit: Year-on-year reduction
• Productivity: Output per labour hour improvement
• Stock Loss: <0.2% revenue
• Audit Compliance: 100%
• HSE: Zero LTI (Lost Time Injury)

Experience & Capability Requirements

• Senior leadership experience in supply chain / logistics
• Strong operational and inventory control expertise
• Proven delivery of KPIs and cost improvements
• Experience managing multi-site or complex operations
• Strong leadership, discipline, and decision-making capability
• High attention to detail and data accuracy